About the Role
The Service Assistant provides day to day supervision and coordination of operations and engagement activities for OPC. Working as part of our external relations team, the post holder will help OPC best engage with our broad range of stakeholders to maximise our influence and drive research and quality improvement.
MAIN DUTIES AND RESPONSIBILITIES:
Coordinate the operations team activities with our OPC Network healthcare sites and internal departments to establish and maintain strong working relationships.
Develop and successfully deliver stakeholder engagement plans in accordance with the overarching operations and engagement strategy.
Lead in creating, writing and delivering communications and engagement plans for the project managers.
Monitor, measure, manage and report all OPC operations and engagement activities.
Co-develop with project managers stakeholder mapping and prepare communications to stakeholders, respond to stakeholder enquiries.
Work collaboratively with other members of the project team, Business Systems and the Healthcare and Research department, liaising with colleagues to achieve company and departmental objectives.
Ensure an accurate audit trail is maintained of all stakeholder engagement and all contract agreements and that activities are recorded on an engagement database.
Provide input into weekly/monthly reports for project managers and Senior Management Team.
Recruit and coordinate GP sites throughout the research process, ensuring professional relationships and regular communication with all participating GP sites.
Contribute to the development, review and implementation of patient and clinician resources including promotional material.
Create presentation slides and posters to help researchers recruit new GP practices.
To carry out other appropriate delegated duties as required.
Experience and Skills
Desirable:
Experience with primary care-based research studies.
Experience with epidemiological studies or health care databases.
Ability to analyse and interpret health data and turn into engagement messaging..
Experience of working in the primary healthcare sector.
QUALIFICATIONS AND CERTIFICATIONS
A science, research or business related degree or relevant applied experience.
EXPERIENCE AND SKILLS
Essential:
Experience of primary care or research projects and activities
Excellent written and verbal communication skills, with experience of promotion of services to professional stakeholders
Excellent organisational and time management skills, ability to work under pressure.
High attention to detail, and ability to work on own initiative.
The ability to work with others and contribute to a strong team ethic.
Enthusiastic and motivated to learn and assimilate new skills for personal development.
Desirable
Experience of stakeholder engagement programmes within healthcare
Supervisory experience
Travel
National travel to practices and stakeholder meetings will be a very occasional requirement of the role.