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IT infrastructure and Support Engineer

Cambridge or Norwich

Full Time

About the Role

Optimum Patient Care has been supporting chronic disease management and research in primary care for over 12 years. An IT Infrastructure and Support Engineer is required to join our team providing 1st - 3rd line technical support to OPC and a wider network of International Research organisations.

This is a fantastic opportunity to showcase your skills and to hit the ground running to be part of some huge projects working locally and Internationally from our office in Norwich.


Key Responsibilities:

  • Office 365 administration including Sharepoint, teams and calendars

  • 60% project work such as cyber essential plus and Windows domain rebuild

  • 40% support, manage the Jira support queue, providing 1st, 2nd and 3rd line support to the team

  • Purchase new IT equipment and licences

  • Set up new starters on Office 365 and other systems, configure new starter hardware

  • De-activate leavers accounts

  • Installation and troubleshooting VPN connections

  • Process IT Invoices to the Finance Department

  • Maintain IT asset register

  • Set up and configure windows AD security groups

  • Maintain a good understanding of windows networking

  • Must have own car, to allow travel between our other office in Norwich on occasion.


Additional desirable experience:

  • Firewall setup and troubleshooting.

  • Any Windows Server,Azure, SQL Server,Ubuntu Linux, web server exeperience.

  • AV setup configuration, remote management software, remote catalogue and monitoring etc

This is a full-time position with excellent opportunities for progression within the business.


Salary is dependent on experience.

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