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Engagement Coordinator

Oakington, Cambridgeshire or central Norwich, Norfolk

Job Type

Full or Part Time

About the Role

We are currently looking for an Engagement Coordinator to join our Optimum Patient Care team.


The role is offered on a full or part time basis, with hybrid working from our office in Oakington, Cambridgeshire or central Norwich, Norfolk.


This is a fantastic opportunity to play your part in improving the health outcomes of patients through large scale clinical services and supporting important research which has been proven to impact clinical management and improve patient care.

Role Description:

The post holder is responsible for supporting OPC to achieve even greater influence and recruit healthcare sites to maximise our influence and drive research and quality improvement as part of the OPC Network.  A key feature will be working in partnership with our operations teams to improve and maintain engagement with stakeholders, facilitating stakeholder engagement planning, and supporting them in responding to clients' requests.



  1. Work closely with the engagement team to support the recruitment of practices into the OPC Network, establishing and maintaining strong working relationships

  2. Contribute to the successful delivery of stakeholder engagement plans based on the overarching stakeholder experience and engagement strategy.

  3. Collaborate with the Engagement & Quality Improvement Manager and Operations Team to ensure seamless project implementation.

  4. Maintain an accurate audit trail of all stakeholder engagement activities by recording them on an engagement database.

  5. Assist in implementing an effective communication and engagement strategy by supporting in the identification of key stakeholders and seeking their support for the project.

  6. Recruit GP sites throughout the research process, fostering professional relationships and ensuring regular communication with all participating GP sites.


Experience and Skills

  • Proven experience in a customer-facing or sales role.

  • Excellent written and verbal communication skills.

  • Demonstrated ability to manage multiple client relationships.

  • Strong interpersonal, networking and presentation skills.

  • Exceptional organisational and time management skills

  • High attention to detail and ability to work proactively with limited supervision.

  • Effective teamwork skills and the ability to collaborate with colleagues

  • Ability to work under pressure, prioritise tasks, and meet agreed-upon deadlines

  • Comfortable in a fast-paced environment, working as part of a multidisciplinary team.

  • Proficiency with various IT systems and the ability to use multiple integrated systems.

  • Capable of capturing information accurately within a timely manner

  • Enthusiastic, motivated, and willing to learn and acquire new skills autonomously


Contract and Salary

This is a full-time position.

Starting salary is £22,000

Location: Oakington, Cambridgeshire

Company Description:

Optimum Patient Care (OPC) is a growing global company, predominantly operating in the United Kingdom and Australia while starting to expand its reach in the United States. With over 15 years of experience, our mission is to support best practice for chronic disease management and make a difference to patients, using real-life research.

OPC holds several large electronic medical record databases, including the International Severe Asthma Registry (, the world’s largest database for severe asthma patients, comprising data from over 21 countries, Optimum Patient Care Research Database Australia ( and the Optimum Patient Care Research Database ( The Optimum Patient Care Research Database is a real-world, longitudinal research database, to provide anonymised data for research purposes. It currently holds de-identified data for over 12 million patients and is a high-quality data source used regularly in clinical, epidemiological, and pharmaceutical research.


Contact Us

Please send your CV with a covering letter summarising your suitability for the role. We look forward to hearing from you.


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